Managed IT Services
It’s Like Having Your Very Own Full-Time IT Department
As a business owner, you have more important things to do than worry about your IT systems. After all, you’re an expert in running your business, not your network. With managed IT services from Front Range ComputerWorks, we handle every aspect of your technology infrastructure, freeing you up to focus on profit building and customer relationship building activities. We start with a foundation that’s based on providing the very best technical support services possible, then monitor your systems to ensure they are functioning properly. Finally, we include valuable additional features like regular reviews, reports, contract and vendor management services, and offsite backup to ensure your data is safe from accidental deletion or major disaster. It’s like having your own IT department, without the expense of salaries and benefits.
Real World Business Benefits
- Lower cost of ownership across all of your technology systems.
- Reliable support backed by written Service Level Agreements.
- Built-in accountability using our customer portal and monthly reporting.
- Fully integrated with your business.
- Cheaper than a full-time employee.
- Reduces costly downtime and improves performance.
- On-site service anywhere in the Denver Metro area
Learn More About the Features of Managed IT Services
With Managed IT Services from Front Range ComputerWorks, you and your employees will have access to unlimited IT support. IT support can be provided either via the phone, remotely, or on-site at your office. Support is available 24 hours a day, 7 days a week, 365 days a year. Some support options (like engineering support) is available 7 days a week from 8:00AM until 5:00PM and after hours in an emergency. For the most part though, 80% of all of your support requests will be answered immediately.
Ensuring your systems are up and running and available is our number one concern. That’s why we monitor your systems 24 hours a day to ensure they are functioning properly. We will monitor your network equipment, servers, and desktops for any problems. If a problem is found, then we immediately work on correcting the issue before it causes unnecessary downtime.
Offsite backup is included with all managed IT service plans. Offsite backup ensures your data is protected in case of accidental deletion, or major disaster. Data is backed up offsite to our secure servers, and all backup processes are monitored by our network operations center. You receive detailed reports explaining what was backed up, and will be alerted to any issues impacting your backup processes.
With managed IT services from Front Range ComputerWorks, you can get brand new hardware and software licenses as part of your monthly subscription plan. This preserves capital and frees up valuable money to spend on more important business purchases. Best of all, you get an automatic hardware refresh every 36 months.
One of the greatest advantages in having a managed services subscription is access to our IT experts for business planning and new technology implementation questions. Whether you are purchasing a new line of business application or need help upgrading your printing and imaging equipment, our engineers are always just a phone call away.
Every quarter, we sit down with you and your employees to talk about the service you’ve received and discuss any upcoming technology projects. This meeting is also a great place to talk about service issues and any open tickets you might have.
All work we perform on your system is logged in our state of the art ticketing system. Each and every month, you get a detailed report explaining what preventative maintenance tasks we’ve performed, open and closed tickets, and any other work performed on your systems. This provides a built-in accountability mechanism and ensures you are always up-to-date on the health and status of your technology environment”
Managing your vendors and equipment contracts can be tedious and time consuming, not to mention frustrating when there is a problem. Coordinating installations and fixing problems can get complicated when dealing with multiple vendors who all have different pieces of the puzzle. At Front Range ComputerWorks, we manage your vendor relationships for you, so you can focus on your business. From renewals to contracts and warranties, we will ensure all of your technology systems are maintained properly and that you are covered in the event you need warranty service.
Get Our Free Assessment and Find Out How Managed IT Services Can Benefit You
Managed IT Services from Front Range ComputerWorks benefit even the smallest businesses and non-profit organizations. Find out how with our complimentary business technology assessment. Our engineers will review every aspect of your network, computer systems, servers, and information security infrastructure to ensure they are configured and operating properly. You get a full color report detailing every aspect of your technology infrastructure, complete with health reports and recommendations you can use to ensure your systems are configured and operating properly. The assessment is completely free, and there are no strings attached.